Player protection

Is your Rollxo Casino play still responsible gambling?

Play here only from 19+, and every Rollxo Casino account comes with deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set a deposit limit

Licensed operatorAlcohol and Gaming Commission of Ontario license 50250531, held since 2009.

Player safeguards

Check the essentials first

Read it and you will know the age, regulator, Ontario register and helpline behind your limits.

Minimum age19+

LicenseAGCO / iGaming Ontario, 50250531

National registerBetGuard (Ontario)

ConnexOntario1-866-531-2600

Limit questions[email protected]

Five controls

When a session starts running long

Doubt the tools exist? Each one sits in your account before you play, not after a loss.

Spending you set

Caps how much you can pay in, so switch it on before your first deposit rather than after a costly evening.

A ceiling on losses

Sets a ceiling on what you can lose in a session and pauses play when it is reached; switch it on before the first bet.

Time you notice

Pings you during play so the clock stays visible; switch it on when a quick game tends to stretch into a long late evening.

Full account closure

Closes your account for a fixed stretch chosen up front, so pick it when limits keep slipping and you want the decision out of your hands.

Out now, back later

Pauses your play for a short set window without closing the account, so reach for it when you need a breather but plan to come back.

First look at settings

Your first minute in settings

Unsure where the limit screen hides? It sits in your account settings, a few steps from the lobby.

One clear menu

Sign in with your email address, open your profile settings, and find the section that lists the deposit, loss and time controls.

Clearer choices

Choose which control you want: a deposit limit, a loss limit or a session reminder, since each one guards a different part of play.

Choosing the stretch

Set how long the limit should run and read when it starts, so the rule matches the stretch you actually have in mind.

Does it show?

Save the change, reopen the section to confirm the figure shows, and note that a raised limit waits at least 24 hours to count.

Stop when play stops feeling light

Catching the shift early keeps a night of entertainment from turning into a cost you regret. A limit set before play, or a pause, is the simplest first step and you can take it inside your account.

Read this list plainly and ask which lines sound like your week.

Playing longer than you planned, again
Chasing a loss with a bigger deposit
Borrowing money to keep playing
Hiding how much time you spend here
Feeling tense when you try to stop
Spending money set aside for bills
Playing to escape a flat or low mood

No play under 19, and a plan for the household

When the verification email arrives. Signing up asks for a date of birth, and only people aged 19 or over get an account at Rollxo Casino Inc. Photograph identification is reviewed before the first withdrawal, so a false date does not survive that step.

A quieter home screen. Install site-blocking software on the shared laptop and on each phone a younger person uses. Set it before the games are discussed at home, rather than after a bank statement raises questions.

Call before you accuse. Ask someone close to you how their play feels before you offer opinions, and keep the tone free of blame. ConnexOntario advises relatives as well as players, on 1-866-531-2600, at any hour.

Three places to call

Free, confidential help across this country

This block settles who answers, at what hour, and that nothing you say leaves the room.

ConnexOntario

Reach a trained counsellor any hour of any day, free of charge and in confidence, for your own questions or for worries about a relative. Staff also point people toward local services and ongoing support. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

Turn to this independent non-profit for clear safer-gambling information, an honest look at signs of harm, guidance on self-exclusion and debt, and where help sits near you. Relatives can use it too. responsiblegambling.org

iGaming Ontario

Approach the body that runs this province's regulated online market: it explains the rules sites must follow, how player protections work and how the shared self-exclusion tool operates for anyone with questions. igamingontario.ca

Short break first, then a locked door

Take a few days off. Ask support to place a hold on your account for a stretch of hours or days. Logging in is blocked while it runs, and you can request it whenever you feel the urge building rather than waiting for a bad night.

A door you close behind you. Close your own access from inside the account for an extended period, chosen by you at the start. Once active it stays in place and cannot be lifted before it ends, so the decision is made calmly, not in the middle of a session.

Do you cover other sites too? Register once through BetGuard, run by iGaming Ontario, and your exclusion covers every regulated Ontario online gaming site, not only this one. Terms are 6 months, 1 year, 5 years or a custom period; the 6-month minimum stands and cannot be shortened once active. Apply online at betguard.ca, age 19 and over. betguard.ca

Six plain replies

Clarity on every control

Read the six answers below; they follow the same plain rules our account section does.

How old do I have to be to open an account here?+

Register with your real date of birth: in Ontario only players aged 19 or older may hold an account. Age sits at the centre of the licence conditions, so a sign-up made below that line cannot stand.

Do the limits work the same on a phone as on a laptop?+

Yes, it does. The account section works the same on a phone, so deposit limits, loss limits and session reminders sit exactly where you left them. Load the page in your device's browser and the settings look identical.

What happens if I want to change a limit later on?+

Return to the same section of your account and pick a new figure. Loosening a limit comes with a cooling-off period of at least 24 hours under Ontario rules, while a tighter figure is accepted whenever you choose it.

How do I shut my account down for good?+

Ask our support team, by email or live chat, to close your account for good. Closure ends your access instead of resting it, so treat it as the step you take when play has stopped being entertainment for you.

Where can I get advice about a family member's gambling?+

Call the provincial helpline: its counsellors take calls from relatives as well as players, around the clock, every day of the year. Have a calm conversation first, and lean on the Responsible Gambling Council for guidance on debt and self-exclusion.

What if I change my mind halfway through a self-exclusion?+

Changing your mind does not shorten it. A self-exclusion runs for the whole period you chose, whether that is the six-month minimum at BetGuard or a longer term, and no request can cut it short once it is active.